Frequently Asked Questions

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General:
What does iheartradio for BlackBerry cost?
Is iheartradio available in my area?
How can I receive updates about the app?
Where can I submit my comments about the app?

Installation, Compatibility and Upgrading:
What do I need to use iheartradio?
How can I check the model number and firmware version of my BlackBerry smartphone?
How can I upgrade the firmware on my BlackBerry smartphone?
I have a supported BlackBerry running firmware version 4.5 or greater, why am I still not able to access the download page?
I see a page of strange data when I click to download the application, what does this mean?
Where is the iheartradio app now that I have downloaded it?
I've upgraded my iheartradio application on my BlackBerry and it keeps getting stuck on the "Fetching Stations" screen. Is there something wrong with my device?
When I upgraded iheartradio app on my BlackBerry to version 2.2, it displays the following prompt "net.rim.device.api.ui.TouchEvent." Do I need to re-install?

Listening to iheartradio:
How can I connect to iheartradio?
I can't hear the music, why?
The audio keeps stopping and starting, why?
Can I listen to iheartradio while working in other BlackBerry applications?
Why can't I see the lyrics or the album art all the time?
When I click on Local Stations nothing happens, why?
How do I set my Local City?
Will I miss phone calls?
Will iheartradio drain the battery on my BlackBerry smartphone?
How do I set a startup station?
I have a BlackBerry Storm and every time I switch stations I am not hearing audio. Is there something wrong with my smartphone?
I have a BlackBerry Storm and it keeps displaying the following prompt when I switch stations, "On some Storms the volume must be manually adjusted for audio to be heard. We are working with RIM for a fix. Thank you for your understanding during beta." What does this mean and how can I prevent this prompt from displaying every time I switch my stations?
I have a BlackBerry Storm and whenever I receive an email on my device, the radio stops and I have to manually press the Play button. How can I prevent my radio from stopping?
I'm a Cincinnati Bell Wireless subscriber and am not able to listen, why?
Will you be adding more stations?


General:

What does iheartradio for BlackBerry cost?
Nothing. iheartradio is free to download and free to use. There are no additional charges to use it beyond your mobile carrier or Wi-Fi provider's standard data rates.

Is iheartradio available in my area?
iheartradio is available to customers in the United States with cell phone coverage or access to a Wi-Fi network.

How can I receive updates about the app?
We are constantly adding new features and support for more devices. If you'd like to receive updates about the iheartradio app, please sign-up here. If you are an existing user, the app will automatically prompt you to upgrade when new versions are released.

Where can I submit my comments about the app?
All feedback is welcome! Please click here to submit your comments.

Installation, Compatibility and Upgrading:

What do I need to use iheartradio?
You'll need a BlackBerry Pearl, Curve, World Edition, Bold, Tour, Storm or Storm 2 smartphone running firmware version 4.5 or later. A chart of specific BlackBerry models and the most popular carriers is below. After downloading and installing the application, you'll need to be connected to a cellular data network or Wi-Fi in order to use iheartradio. Please note that only BlackBerry Bold, Curve and Storm 2 support Wi-Fi connections.

iheartradio is compatible with the following BlackBerry devices:

BlackBerry Smartphone	Verizon	AT&T	Sprint	T-Mobile	Alltel
Bold 9700	*	v1	*	v1	*
Bold 9000	*	v1, v2.2	*	*	*
Curve 2 8530	*	*	*	*	*
Curve 8300	*	*	*	*	*
Curve 8310	*	*	*	*	*
Curve 8320	*	v1, v2.2	*	v1	*
Curve 8330m	v1, v2.2	v1	v1	*	*
Curve 8350i	*	*	v1	*	*
Curve 8900	*	v1	*	*	*
Pearl 8100	*	v1, v2.2	*	v1	*
Pearl 8110	*	v1, v2.2	*	*	*
Pearl 8130	v1, v2.2	*	v1	*	v1, v2.2
Pearl Flip 8220	*	*	*	v1	*
Pearl Flip 8230	v1, v2.2	*	*	*	v1, v2.2
Storm 9530	v1, v2.2	*	*	*	*
Storm 2 9550	v1, v2.2	*	*	*	*
Tour 9630	v1, v2.2	*	v1	*	*
World Edition 8820	*	v1	*	*	*
World Edition 8830	v1, v2.2	*	v1	*	*

* Not a compatible device or device not supported by carrier.

Still having trouble accessing iheartradio on your BlackBerry smartphone? Submit your concern here.

How can I check the model number and firmware version of my BlackBerry smartphone?
To check the model number and firmware version of your BlackBerry smartphone, please launch BlackBerry Browser and go to:

http://iheartmusic.com/blackberry/check.html

The BlackBerry model number and firmware version will be listed in a format similar to the example below:

User agent reported as:
BlackBerry 8130/4.5.0.77

How can I upgrade the firmware on my BlackBerry smartphone?
In order to download the software update you'll need the PIN number and model number of your smartphone. The PIN and model number are located behind the battery or on the BlackBerry screen you can go to Options > Status.

Sprint, T-mobile and AT&T customers may upgrade the firmware on your BlackBerry smartphone by going to the following link:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

Verizon customers may upgrade their firmware at the following link:
http://vzw.smithmicro.com/blackberry/default.aspx

IMPORTANT NOTE: You must reinstall the iheartradio application after you have successfully upgraded the firmware.

1. iheartradio requires firmware version 4.5 and higher.
2. BlackBerry Curve on T-Mobile is currently not supported.

I have a supported BlackBerry running firmware version 4.5 or greater, why am I still not able to access the download page?
There may be settings on your BlackBerry smartphone that prevent us from properly identifying the device. Please open BlackBerry Browser and click the Options button to open the menu. From the menu, select Options and then go to Browser Options or Browser Configuration. If necessary, change the Browser Identification or Browser Emulator settings to "BlackBerry". Settings other than "BlackBerry" will not allow us to properly identify your smartphone.

I see a page of strange data when I click to download the application, what does this mean?
Your BlackBerry smartphone did not immediately recognize the download file. Simply refresh your browser and the download screen should be displayed. To refresh, click the Options button and select Refresh.

Where is the iheartradio app now that I have downloaded it?
- If you are using the newest BlackBerry Bold (9000) or BlackBerry Curve (8950), you will have a download folder on your desktop. It should look like a manilla folder with an arrow pointing into it from the upper-right corner. Inside that folder, you will find the iheartradio app. If you want to move it to the desktop, click the Options button, select Move to Folder and select the Root.
- If you are using the BlackBerry Pearl or BlackBerry Curve, you should find an iheartradio app on your desktop towards the bottom of your list of icons. If you want to move it to the top of your icons, click the Options button and select Move. You will be able to drag and drop the icon wherever you wish.

I've upgraded my iheartradio application on my BlackBerry and it keeps getting stuck on the "Fetching Stations" screen. Is there something wrong with my device?
No. On some blackberry devices, users may experience difficulties during the upgrade process. Deleting and reinstalling iheartradio application resolves such issues. To reinstall the app:

Choose Options > Advanced Options > Applications > Select iheartradio > Press the BlackBerry option button then highlight and select Delete.

NOTE: The device may prompt you to reboot after the app has been deleted. If so, choose reboot.

Once your device completes rebooting, go to www.iheartradio.com with your BlackBerry browser and reinstall the application.

When I upgraded iheartradio app on my BlackBerry to version 2.2, it displays the following prompt "net.rim.device.api.ui.TouchEvent." Do I need to re-install?
No. iheartradio displays a prompt to "allow HTTP access" on the BlackBerry. Ensure that you have enabled HTTP access by checking your permission settings. Your permissions can be set when you launch the iheartradio app on your smartphone or you can set your permission by going to Options > Advanced Options > Applications > highlight iheartradio and press the BlackBerry menu button > choose Edit Permissions > set Interactions to Allow.

Listening to iheartradio:

How can I connect to iheartradio?
BlackBerry Pearl, Curve and Bold users can connect to iheartradio through the cellular data network provided by their mobile carrier. BlackBerry Bold and Curve users also have the option of connecting via Wi-Fi. We recommend that AT&T subscribers using a BlackBerry Bold listen via a Wi-Fi connection. A limitation of the AT&T data plan may cause cellular performance to be unreliable.

I can't hear the music, why?
iheartradio requires a network connection via your mobile carrier or Wi-Fi to hear the stations. If you are not hearing audio, please check that you have a cellular signal to your BlackBerry smartphone or are connected to a Wi-Fi network.

The audio keeps stopping and starting, why?
The iheartradio experience is only as good as your cellular or Wi-Fi network connection. When on a cellular connection, your BlackBerry may have issues while in motion as it attempts to maintain a connection to a network. Simultaneous network connections in other applications such as the Web Browser or Facebook can also degrade the performance of iheartradio. Please try closing all other applications that require a network connection and try again. If audio stops while listening, simply click Play to resume listening.

Can I listen to iheartradio while working in other BlackBerry applications?
Yes, you can continue listening to iheartradio while in other BlackBerry applications. When you return to the iheartradio application you will see the same screen you were on when you left the app.

Why can't I see the lyrics or the album art all the time?
iheartradio attempts to match the music playing on the radio with our database of album art and lyrics. While we make every attempt to find a match, if no match is found, you will not see album art, song and artist name or lyrics. We will continue to improve matching to give you the best experience possible.

When I click on Local Stations nothing happens, why?
Not all BlackBerry smartphones are equipped with GPS tracking. Please visit www.blackberry.com to check if your BlackBerry supports GPS. If you have BlackBerry smartphone that is equipped with GPS, please verify that it is enabled. To enable GPS, go to Options > Advanced Options > GPS.

How do I set my Local City?
Go to the "All Cities" list then scroll down to your city. Click the Option button on your BlackBerry to bring up the menu. Select "Set Local City".

Will I miss phone calls?
No, iheartradio will stop playing and the call will come through. After your call is over, return to iheartradio and click Play. Your station will restart in progress.

Will iheartradio drain the battery on my BlackBerry smartphone?
Our experience with a new fully-charged BlackBerry is that iheartradio drains the battery at about the same speed as making a phone call. If you get 2 hours of talk time, you should have 2 hours of listen time. We recommend having your BlackBerry charged to ensure adequate battery life when listening to iheartradio for long period of time. Individual experience will vary based on prior charging patterns and the age of your battery.

How do I set a startup station?
Really love one of the stations? Have that station start each time you open iheartradio! First, make that station a Favorite. Then from the Favorites list, click the Option button on your BlackBerry and select "Play station at startup".

I have a BlackBerry Storm and every time I switch stations I am not hearing audio. Is there something wrong with my smartphone?
No, there is nothing wrong with your device. On some BlackBerry Storm smartphones, the volume must be manually adjusted for audio to be heard. You can adjust the audio level by pressing the volume button located on the side of your BlackBerry Storm smartphone.

I have a BlackBerry Storm and it keeps displaying the following prompt when I switch stations, "On some Storms the volume must be manually adjusted for audio to be heard. We are working with RIM for a fix. Thank you for your understanding during beta." What does this mean and how can I prevent this prompt from displaying every time I switch my stations?
This prompt was created to help BlackBerry Storm users understand that they must adjust their volume manually when switching stations. To prevent this prompt from displaying every time, check the "Do not ask this again" option and press the OK button on the screen.

I have a BlackBerry Storm and whenever I receive an email on my device, the radio stops and I have to manually press the Play button. How can I prevent my radio from stopping?
On some BlackBerry Storm smartphones, you will need to set your device's ringtone settings to vibrate mode to enjoy your radio without interruption.

I'm a Cincinnati Bell Wireless subscriber and am not able to listen, why?
Cincinnati Bell Wireless has found an issue with the default settings on your BlackBerry that is preventing your device from connecting to iheartradio. To listen, please go to your BlackBerry desktop and navigate to Options > Advanced Options > TCP and enter wap.gocbw.com in the APN field. After saving the changes, you should be able to listen to iheartradio stations.

Will you be adding more stations?
Yes. When we add stations, they will simply appear in the list.